faq

The Art of Answered Questions


 

01 I’ve paid for a Course — now what? How do I get started?

 
 

Once you’ve signed up & paid for a course, you’ll receive a Welcome email with a quick link to your user dashboard. This dashboard is your easy-to-navigate “master” table of contents for the course.

If you do not receive the Welcome email, you can simply navigate back here to the site, click “Get Started” in the main navigation (the big dot), and click “Sign In”.

Once you’re signed in, the words “Get Started” change to “Dashboard”. This is now your quick link to your user dashboard mentioned above.

*You’ll know you’re signed in on the site at any time when you see the words “My Account” appear at the top right of your screen, next to the menu dot.

 

 

02 Will my Have Heart membership expire once I've paid for a course?

 
 

No, it will not expire! You can log in anytime to access & reference content / courses you’ve paid for.

 

 

03 Are the courses subscription based? Do you offer installment plans?

 
 

Have Heart courses are not on a subscription-based model. You can choose between 2 payment options when signing up & checking out:

— 1 Full Payment (at a discounted / lower price)
— 2 Installments (billed upon sign up & once more 30 days later)

 

 

04 Do you offer refunds for courses?

 
 

No, due to the nature of this digital product & immediate access to the information upon paying, refunds are not offered on any HH Educational Courses.

 

 

05 How are the Courses structured? Can I go at my own pace?

 
 

The Courses are broken down into Chapters, and within each chapter are individual modules. In Course 01: THE CORE, there are 6 main chapters & 33 individual learning modules / segments.

Each Chapter has an Intro Video, and each module has a corresponding educational video — as well as interactive galleries, takeaway notes, mood boards, etc. You can go at your own pace and log in anytime to experience the content.

Example, Ch. 04: STORYTELLING is broken down into the following modules:

04.01, Honoring Legacy
04.02, My Story: First Weddings 
04.03, Portfolio: Then & Now
04.04, My Story: First Portraits 
04.05, The Art of Observation
04.06, The Art of Connection
04.07, Formula for Storytelling

 

 

06 What's included in Course 01: The Core?

 
 

7+ Hrs Educational Content
6 Chapters, 33 Modules
3 Live Shoots — Bridal Editorial, Studio / Couple Editorial, & Conceptual
”Butter”, Short Film (Exclusive Premiere)
BTS Footage, All Shoots
Mood Boards, All Shoots

+ Interactive Galleries, How I Edit, What’s In My Bag (Gear),
Couple’s Questionnaire, Inspiration Archive, Takeaway Notes & more

See the “About This Course” page to learn all about it.

 

 

07 Does this platform work on mobile?

 
 

Absolutely! This entire website / platform and all educational content can be viewed on desktop and mobile.

However, due to the nature of the Course Material (with educational videos, interactive image galleries, extensive takeaway notes, mood boards, etc.) — we highly suggest that you walk through / experience the Course & all Educational Content on a desktop browser.

 
 

 

08 Don't see your question answered here?

 
 

Please take a moment to review our “About This Course” page, where we go in-depth about the why behind the Course, what’s included, and more.

If you still have an unanswered question, we’d love to hear from you. You can reach out here.

 

 

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